Frequently Asked Questions
How do I book a ticket?
Select your route and travel date, choose a boat service, add any extras (insurance, baggage), and complete secure payment. Your e-ticket will be emailed and available in your account immediately.
Can I cancel or change my booking?
Free cancellation is available up to 24 hours before departure. Changes can be made subject to availability. Contact our support team for assistance.
What should I bring to the departure?
Bring your e-ticket (digital or printed), valid ID or passport, and any medication you may need. We recommend sunscreen, a hat, and light clothing.
Are the boats safe?
All boats in our network meet Indonesian safety standards. Life jackets are provided and a safety briefing is given before departure. Weather conditions are monitored closely.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard), debit cards, and local bank transfers. All payments are processed securely.
Do you offer travel insurance?
Yes! We partner with leading travel insurance providers. You can add insurance coverage during checkout for peace of mind. Learn more