Refund Policy

Date changes, cancellations, and refunds for BaliGoat ticket bookings

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Last updated: August 27, 2026

This Refund Policy explains how cancellations, date changes, and refunds work for bookings made through BaliGoat.com, operated by Jifu, LLC. The operator's published policy always applies to the departure you booked — contact us and we'll handle everything for you.

1. Free date changes

You can change your travel date or departure time free of charge up to 48 hours before departure, subject to availability on the new date. No change fees, no penalties on the first change — just contact us with your booking reference and we'll reissue your e-tickets for the new departure.

2. Fully refundable up to 2 weeks before departure

Cancellations made 14 days (2 weeks) or more before departure are fully refundable — you receive 100% of the ticket price back with no cancellation fees deducted.

3. Refund processing time

Once your refund is approved, it is returned to your original payment method within 5–7 business days. Card payments are refunded to the same card used at checkout; bank transfers and USDT payments are returned to the same account or wallet.

4. No-shows

If you miss your departure without notifying us, your booking is treated as a no-show and is non-refundable. If you think you'll be late, contact us as early as possible — where seats are available we may be able to move you to a later departure.

5. Weather cancellations

If the operator cancels a departure due to unsafe sea conditions or weather, you're fully covered: choose a full refund of the ticket price or a free rebooking to the next available departure at no extra cost. We monitor all departures and will notify you via WhatsApp and email.

6. How to request a change or refund

  • Email [email protected] with your booking reference and the change or cancellation you'd like to make.
  • Or message us on WhatsApp at +1 (302) 217-0438 — our team is available 24/7.
  • Include the passenger name and travel date from your e-ticket so we can locate your booking quickly.

Good to know: refund requests are usually approved within 1 business day. The refund then appears on your original payment method within 5–7 business days.

7. Contact

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